Category

Troubleshooting

If you’re experiencing an issue on Scoiabatt, please follow these troubleshooting steps. Bear in mind that you should always make sure that you’re running the latest version of the Sociabatt app.

Restart your phone or tablet

Always try restarting your phone or tablet first if you’re having trouble with Instagram.

Check Internet connection

If restarting your device doesn’t help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Uninstall and reinstall

If restarting your device and checking your connection doesn’t help, try deleting and reinstalling Sociabatt:

Android

  1. Go to your phone or tablet’s Settings and tap Apps.
  2. Tap Instagram.
  3. Tap Uninstall.
  4. Go to the Google Play Store, reinstall Instagram and then log in with your username and password.

Still no luck?

Something might not be loading properly because of settings you or someone else set up. Try searching the Help Centre for the issue you’re experiencing. You might also be experiencing an issue if a feature isn’t available to everyone yet.

If these steps didn’t resolve your problem, it could be a bug or broken feature. Learn how to report a bug so that we can investigate.